TERMS & CONDITIONS

SMS and Email Terms and Conditions

By checking the box, you expressly consent to receive non-marketing and marketing text messages and emails from PT Peak Fitness and others texting on its behalf, including text messages made with an autodialer, at the telephone number(s) that you provide. You may opt-out of these communications at any time, and consent to receive marketing text messages and emails are not required to purchase any goods or services.
You also accept and agree to be bound by these SMS Terms and Conditions, the Website Terms of Us, our Privacy Policy, and any other applicable terms and agreements related to your use of PT Peak Fitness service.

PT PEAK FITNESS MEMBERSHIP TERMS AND CONDITIONS 

$0 Joining fee Promotion:

1. New Customers Only: This offer is available to new customers signing up for a membership.
2. Membership Type: This promotion applies to all memberships, including Group Fitness, upfront discount, month-to-month, 6 and 12-month agreements.
3. Limited Time Offer: The promotion is valid for sign-ups until 31st January 2025.
4. Non-Transferable: The promotion cannot be transferred or combined with other discounts or offers. $68 set up fee required if transfer to other person.
5. Minimum Contract: A minimum contract term (e.g., 6 or 12 months) may be required for eligibility.
6. Cancellation Policy: please see our terms & condition for cancellation.

7. No Cash Value: The $0 joining fee have no cash value and cannot be redeemed for any other services or discounts

• This agreement is between PT PEAK Fitness Pty Ltd and the member (you). Please read, understand, and follow all terms and conditions before purchase any service/membership/product. Studio policies apply to all members and casual visitors.
• Age Restrictions: All memberships are only available for ages 16+.
• Visitors under 16 years of age are not allowed to enter PT PEAK Fitness premises when no PT PEAK staff are present.
• Membership & Payment: Your membership and payments begin upon signing or purchase via the PT PEAK Fitness website or Member Glofox app. Memberships are personal and non-transferable. However, if you need to transfer your membership, a setup fee of $68 will apply.
• Digital Key Access: Your digital key is for your use only. Sharing it or granting access to non-members will result in a $150 penalty and possible termination.
• Upgrading/Downgrading: Upgrades are free; downgrades require settling current fees. A cancellation fee of $150 applies for early termination. 21 days’ notification is required. No refund will be provided.
• Upfront Memberships & Casual Passes: Must be paid in full upon purchase and are non-refundable. Cancellation is required if it is a recurring payment membership.
• Cancellation: To cancel your membership, provide written notice 21 days in advance. Your membership and recurring payments will STOP only when we receive your cancellation application form and the full payment of the cancellation fee (if required) or any outstanding fee. Cancellation fees will apply if you cancel within the minimum agreement period.
• Termination by PT PEAK Fitness: We may terminate your membership if: (a) You breach these Terms and Conditions or Studio Policies. (b) We can refuse/block your entry to PT PEAK Fitness premises and cancel/terminate your membership for inappropriate, threatening, or harassing behaviour, damaging equipment or facilities, intoxication, or use of illegal drugs or discrimination within PT PEAK Fitness premises. No refunds or credits will be issued.
• Collection of Fees: If your membership is terminated for any of these reasons, we may recover any outstanding membership fees and reasonable costs and expenses we incur as a result of your breach, including debt recovery expenses and legal costs.
• Pausing Your Membership:

  1. Medical, Maternity Leave, or Family Loss: Pausing is free of charge for medical reasons & maternity leave (with supporting documents), or in the event of a family loss, for up to 6 weeks per membership/agreement/contract/calendar year. 2. Other Reasons: If the pausing reason falls outside of the above reasons, you can still pause your membership for a minimum of 2 weeks and up to 6 weeks, with an admin fee of $15 required.

  3. No Lock-In Contract Memberships (Studio Month-to-Month/Group Fitness Members):

  a) Pausing is free of charge for up to 2 weeks if all membership fees are up to date.

  b) For pausing longer than 2 weeks, an admin fee of $15 is required, with a maximum pause period of 8 weeks per calendar year.

  c) Recurring payments will automatically resume after the nominated pause period.

  4. Studio Membership (Upfront Discount, With/Without Minimum Agreement):

  1. a) Pausing is available if all membership fees are up to date, with an admin fee of $15
  2. b) You can pause for a minimum of 2 weeks and up to 6 weeks per agreement/calendar year.
  3. c) Recurring payments will automatically resume after the nominated pause period.
  4. d) For members with a minimum 6 or 12-month agreement, the pause period will be added to the end of the minimum agreement.

  5. Request for Pausing: a). All pause requests must be submitted in writing with a completed pause membership form at least 14 days in advance. b). PT PEAK Fitness reserves the right to decline hold requests under certain conditions, such as overdue payments. c). No backdated requests will be approved unless with the supporting document.

• Termination after 6 or 12 Months Membership (Including Upfront Payment Membership): 21 days’ written notification via email is required. Notifications sent shorter than 21 days will not be refunded. Rejoining or signing up after cancellation will incur joining fees and the new rate.

• Account/Payment Method: Please check your account details before purchasing a membership. If payments are outstanding, we will continue debiting your account without notice. A $10 dishonor fee applies to failed payments. PT PEAK Fitness reserves the right to transfer accounts with unpaid fees to a debt collection agency.
• Group Fitness: Class credits are issued every fortnight and do not roll over. Cancellations must be made 2 hours prior to the class, or credits will not be refunded. Group fitness and PT session bookings are compulsory.
• Late Cancellations or No Shows for group training & PT sessions: The credit will not be refunded or restored.
• Personal Training Appointments and Cancellation Policy: When you purchase a PT package, please read through and sign the cancellation policy provided by PT PEAK Fitness.
• Responsibility for Damage: You are responsible for any damage you cause to PT PEAK Fitness facilities, services, products, or equipment due to willful acts or negligence.
• Health & Safety: Exercise at your own risk and disclose any health issues. PT PEAK Fitness is not liable for injuries resulting from undisclosed conditions. PT PEAK Fitness reserves the right to refuse entry or terminate memberships based on health reasons for the safety of members.
• Facility Use: Follow cleanliness, attire, and equipment rules. Lockers are provided, but PT PEAK Fitness is not responsible for lost items. (a) Towels and Cleanliness: Towels should be used when exercising on gym equipment to maintain hygiene. All used equipment, mats, and attachments must be wiped down after use. (b) Gym Floor: Weights, benches, boxes, and attachments must be put away correctly after use. (c) No Food or Drinks: Besides water, no food or drinks are allowed in the equipment/facilities area. (d) Modifications: PT PEAK Fitness reserves the right to modify facilities, equipment, schedules, or terms as necessary.
• Personal Information: Please promptly update us on any changes to your address, contact details, or payment information. You can also log in via the PT PEAK Fitness website or Glofox app to update your details.
• Privacy: We collect and use your personal information to provide services and manage your membership as per our Privacy Policy. No hard copies of bank or credit card details are kept on the premises.
• Governing Law: These Terms and Conditions are governed by the laws applicable in your state or territory.
• Cooling-Off Period: Cancel within 48 hours without a cancellation fee. A written cancellation form must be submitted within this time. First payment will not be refunded.
• Changes to Terms: We may change our Terms and Conditions, pricing, fees, timetables, or rules at any time without notice. By continuing to use PT PEAK Fitness, you agree to the updated terms.
• Security Surveillance: PT PEAK Fitness uses CCTV for security purposes, except in bathrooms. This does not guarantee against harm.