Frequently Asked Questions

• Mon–Sat: 5:30 am – 9:30 pm
• Sun & Public Holidays: 7:00 am – 7:00 pm

We’re located in the Oatley West Shopping Village, above Coles car park. All the info including pricing plans can be found on our website.

For all enquiries, the best way to contact us is via email: info@ptpeakfitness.com.au

• Street Level: Enter via the fire door entrance and take the stairs.
• Lift Access: Use the lift near Liquorland or from the B1/B2 parking levels.

Street parking is available, or you can use Coles car park.

Yes — we offer a Free one day gym access pass, please email to: info@ptpeakfitness.com.au to arrange your Pass. We will contact you during business hours to arrange your trial visit. If you already have a preferred time, feel free to email us and we’ll do our best to accommodate you.

Please arrange your first visit  with us to confirm and you must complete our waiver form and agree to our Studio Safety Policy when you purchase a membership, service, or pass online or through the Glofox Member App.

• Open Gym Memberships (3, 6, or 12 months & Month to Month)
• Casual Gym Passes: 1 Day, 7, 14 Day & 30 Day

After you sign up for a membership or pass online, you will need to complete the Studio Waiver Form and agree to our Terms & Conditions.
Once completed, you will receive an email with your Digital Key access instructions.
Please note: The access of the Digital Key will be locked until all forms are signed and completed.

Yes! Visit our Fitness Passport page for full details and terms.
Fitness Passport members will be charged a one-off Digital Key access setup fee and will have access to gym equipment and facilities only. Personal Training sessions and Group Fitness are excluded from this access. FP members may purchase Personal Training or Group Fitness credits separately online, through the Member App, or at the counter.

• 16+ years: Can sign up for a membership.
• 14–15 years: Must sign up with an adult (18+) who holds a membership and must train together.

Yes! You can sign up the membership if you are age 16 years old and above. 

• Visit our website, click Join Now, and select your membership.
• Or download the free Glofox Member App (recommended) to manage your membership and account.

Download the app, search for PT PEAK Fitness, select our studio: PT PEAK Fitness, and scroll down to register.
Alternatively, email us at info@ptpeakfitness.com.au to book a visit and sign up at reception.

Yes — $45 joining fee + $49 Digital Key setup fee.
Joining fee is waived for upfront memberships and Group Fitness memberships. Joining & Digital Key set up fee will issue again if membership is canceled and re join in future.

• Memberships can be cancelled with 21 days’ written notice.
• Cancellations must be submitted through the official Membership Cancellation Form (available via email or at reception).
• Any fees due during the notice period must be paid in full before cancellation is finalised.

Rejoining will require payment of the current joining fee and digital key setup fee. Current pricing plans will apply.

Yes — Digital Key access is required for Gym Membership members.

• Digital Key Setup: $49 one-off
• Physical Key Fob: $49 + $40 refundable deposit (returned when fob is in good condition)

• Digital Key Access Setup

  After purchasing your membership or casual gym access pass, please complete the following steps before your first visit:

  1. Complete the Studio Waiver Form
     Your digital key cannot be activated until your Studio Waiver Form has been completed and signed.
  2. Check your email from Kisi
     You will receive an email from Kisi with instructions to set up your digital key on your phone. If you can’t find the email, please check your Junk/Spam folder.
  3. Download the Kisi Mobile App
     Download the Kisi mobile app and log in using the same email address you used to register your membership.
     Please use the Kisi mobile app, not a web browser such as Safari or Chrome.
  4. Complete the setup before you arrive
     We recommend completing the setup before arriving at the studio, as mobile reception inside the building can be limited, which may affect the setup process.

No. Keys are strictly non-transferable. Sharing or tailgating is a serious breach and will result in a $150 penalty and may be reported to NSW Police as trespassing.

No — you don’t need a membership. Personal Training session can be purchased separately on a pay-as-you-go credit pack.

Please refer to our Pricing Plans for details. Or View our current Memberships & Personal Training Pricing Plans on our website.

Yes — towels are strongly recommended on all equipment and mats.

Yes — we are proud of our studio’s high level of hygiene, with 99% of our members helping us keep the environment clean and tidy.
Please wipe down all equipment, benches, and attachments with the spray or wipes provided, and re-rack weights after use so the gym is ready for the next person.

Log in to the Glofox Member App or login to our website→ Tap Account info on the menu (top-left) → Select Payments → Update payment details.